![]() ![]() Try to play online poker on your preferred tables, with multiple tables, multiple poker rooms, and multiple poker tracking software running. Now we can solve the more complicated problems having eliminated the basic problems.ġ2. HUD now showing? You should now be able to see the HUD showing when you play on the tables. Got this far? That means Poker Copilot is recognising your poker room, and correctly importing your hand history files for No Limit Hold’em hands.ġ1. Please indicate what time was shown and what time you expected to see (within a few minutes).ġ0. ![]() Make sure to state which poker room you are using, and that the hands are showing the wrong time. If the time is incorrect, please send us an issue report, by selecting from the menu, “Help” -> “Report an Issue…”. In Poker Copilot’s main window, go to “Ring Games” -> “Recent Hands”.Ĭan you see the most recent hands you played at the top of the list of hands? If so, is the correct time for each hand in the “Date” column? The time shown should be no more than a few minutes in the past. So it is best to trouble-shoot first with this variant.ĩ. But No Limit Hold’em always remains the most popular and most well-supported variant. Poker rooms are frequently introducing new variants and new tournament structures. Open a No Limit Hold’em cash table and play a few hands while Poker Copilot is running. Make sure you have linked an active paid subscription.Ĩ. Do you use a SharkScope account but you can’t see any SharkScope stats? Make sure to state that which poker room you are using, and that it is not being recognised.ħ. Does “Windows” -> “Diagnostics” show that your poker room is running?ĭoes the left hand box indicate that your poker room is running? If not, please send us an issue report, by selecting from the menu, “Help” -> “Report an Issue…”. Once all lights are green, restart your poker room, and then restart Poker Copilot.Ħ. If not, click on each “red light” item and follow the instructions that appear. From Poker Copilot’s menu, select “Windows” -> “Diagnostics” on OS X or “Tools” -> “Diagnostics” on Windows.ĭoes the left hand box contain green lights only? If so, good. Although we do support some poker rooms running in other languages, Poker Copilot works best when your poker room is running in English.ĥ. That helps to focus clearly on whether it is a configuration problem with Poker Copilot or with the poker room.Ĥ. It is easiest to trouble-shoot if only one poker room is running. Do not open the table in full-screen mode. Run one, and only one poker room until the problem is solved.ģ. But when trouble-shooting please exit them to eliminate any possible conflicts we haven’t yet discovered.Ģ. Poker Copilot happily co-exists with both Hold’em Manager and Poker Tracker. Hold’em Manager, Poker Tracker, or any other poker software running? Shut them down until the problem is solved. ![]() The HUD will still show on multiple tables for regular Zoom games.Īre you always seeing the “HUD shows after first hand” message when you use Poker Copilot? Here are some troubleshooting steps to help solve the problem:ġ. !No HUD on all Zoom (Ante) tables when multi-tabling? After a recent PokerStars update, the HUD is available on one Zoom (Ante) table at a time.
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